Privacy Policy
Privacy Notice
Introduction
The bases on which we process information about you
1.
Information we process because we have a
contractual obligation with you
2.
Information we process with your consent
3.
Information we process for the purposes of
legitimate interests
4.
Information we process because we have a legal
obligation
Specific uses of information you provide to us
5.
Information provided on the understanding that
it will be shared with a third party
6.
Complaints regarding content on our website
7.
Information relating to your method of payment
8.
Sending a message to our support team
9.
Complaining
10.
Affiliate and business partner information
Use of information we collect through automated systems when you visit our
website
11.
Cookies
12.
Personal identifiers from your browsing activity
13.
Our use of re-marketing
Disclosure and sharing of your information
14.
Information we obtain from third parties
15.
Credit reference
16.
Data may be processed outside the European Union
Access to your own information
17.
Access to your personal information
18.
Removal of your information
19.
Verification of your information
Other matters
20.
Use of site by children
21.
Encryption of data sent between us
22.
How you can complain
23.
Retention period for personal data
This is the privacy notice of Charles H Coward Ltd, trading
as Conservatory Cast Systems. In this document,
"we", "our", or "us" refer to Charles H Coward
Ltd, trading as Conservatory Cast Systems.
We are company number 0456385 registered in the United Kingdom.
Our registered office is at:
540 Ecclesfield Road,
Sheffield,
England,
S5 0DJ
1.
This is a notice to inform you of our policy
about all information that we record about you. It sets out the conditions
under which we may process any information that we collect from you, or that
you provide to us. It covers information that could identify you (“personal
information”) and information that could not. In the context of the law and
this notice, “process” means collect, store, transfer, use or otherwise act on
information.
2.
We regret that if there are one or more points
below with which you are not happy, your only recourse is to leave our website
immediately.
3.
We take the protection of your privacy and
confidentiality seriously. We understand that all visitors to our website are
entitled to know that their personal data will not be used for any purpose
unintended by the visitor themselves and we have taken all necessary steps to
prevent your data falling into the hands of a third party.
4.
We undertake to preserve the confidentiality of
all information you provide to us, and hope that you reciprocate.
5.
Our policy complies with UK law accordingly
implemented, including that required by the EU General Data Protection
Regulation (GDPR).
6.
The law requires us to tell you about your
rights and our obligations to you in regards to the processing and control of
your personal data. We do this now, by requesting that you read the information
provided at www.knowyourprivacyrights.org
7.
Except as set out below, we do not share, or
sell, or disclose to a third party, any information collected through our
website.
The law requires us to determine under which of six defined bases we
process different categories of your personal information, and to notify you of
the basis for each category.
If a basis on which we process your personal information
is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
When you create an account on our website, buy a
product or service from us, or otherwise agree to our terms and conditions, a
contract is formed between you and us.
In order to carry out our obligations under that
contract we must process the information you give us. Some of this information
may be personal information.
We may use it in order to:
1.1.
verify your identity for security purposes
1.2.
sell products to you
1.3.
provide you with our services
1.4.
provide you with suggestions and advice on
products, services and how to obtain the most from using our website
We process this information on the basis there is a
contract between us, or that you have requested we use the information before
we enter into a legal contract.
Additionally, we may aggregate this information in a
general way and use it to provide class information, for example to monitor our
performance with respect to a particular service we provide. If we use it for
this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Through certain actions when otherwise there is no
contractual relationship between us, such as when you browse our website or ask
us to provide you more information about our business, including our products
and services, you provide your consent to us to process information that may be
personal information.
Wherever possible, we aim to obtain your explicit
consent to process this information, for example, by asking you to agree to our
use of cookies.
Sometimes you might give your consent implicitly,
such as when you send us a message by e-mail to which you would reasonably
expect us to reply.
Except where you have consented to our use of your
information for a specific purpose, we do not use your information in any way
that would identify you personally. We may aggregate it in a general way and
use it to provide class information, for example to monitor the performance of
a particular page on our website.
If you have given us explicit permission to do so,
we may from time to time pass your name and contact information to selected
associates whom we consider may provide services or products you would find
useful.
We continue to process your information on this
basis until you withdraw your consent or it can be reasonably assumed that your
consent no longer exists.
You may withdraw your consent at any time by instructing us sales@chcsheffield.co.uk However, if you do so, you may not be able to use our website or our services further.
We may process information on the basis there is a
legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we
do after having given careful consideration to:
·
whether the same objective could be achieved
through other means
·
whether processing (or not processing) might
cause you harm
·
whether you would expect us to process your data,
and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis
for the purposes of:
·
record-keeping for the proper and necessary
administration of our Charles H Coward Ltd
·
responding to unsolicited communication from you
to which we believe you would expect a response
·
protecting and asserting the legal rights of any
party
·
insuring against or obtaining professional
advice that is required to manage Charles H Coward Ltd risk
· protecting your interests where we believe we have a duty to do so
We are subject to the law like everyone else.
Sometimes, we must process your information in order to comply with a statutory
obligation.
For example, we may be required to give information
to legal authorities if they so request or if they have the proper
authorisation such as a search warrant or court order.
This may include your personal information.
Our website allows you to post information with a
view to that information being read, copied, downloaded, or used by other
people.
Examples include:
5.1.
posting a review on our product pages.
In posting personal information, it is up to you to
satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow
it to be displayed or shared.
We do store it, and we reserve a right to use it in
the future in any way we decide.
Once your information enters the public domain, we
have no control over what any individual third party may do with it. We accept
no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at sales@chcsheffield.co.uk
Our website is a publishing medium. Anyone may register and
then publish information about himself, herself or some other person.
We attempt to moderate user generated content, but we are
not always able to do so as soon as that content is published.
If you complain about any of the content on our
website, we shall investigate your complaint.
If we feel it is justified or if we believe the law
requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to
make a judgment as to whose right will be obstructed: yours, or that of the
person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Payment information is never
taken by us or transferred to us either through our website or otherwise. Our
employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of PayPal or Barclaycard Payment Solutions (our credit card payment gateway solutions provider), or some other reputable payment service provider that will be made clear during the payment process. That page may be branded to look like a page on our website, but it is not controlled by us.
When you contact us, through our website, we collect
the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to
increase the efficiency of our Charles H Coward Ltd business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
When we receive a complaint, we record all the
information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some
other person, we may decide to give to that other person some of the
information contained in your complaint. We do this as infrequently as
possible, but it is a matter for our sole discretion as to whether we do give
information, and if we do, what that information is. However, this is highly
unlikely to happen or be required.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
We do not use affiliate partners, not do we act as
an affiliate ourselves.
Cookies are small text files that are placed on your
computer's hard drive by your web browser when you visit any website. They
allow information gathered on one web page to be stored until it is needed for
use on another, allowing a website to provide you with a personalised
experience and the website owner with statistics about how you use the website
so that it can be improved.
Some cookies may last for a defined period of time,
such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you
choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by
software that operates on our servers, and by software operated by third
parties whose services we use.
When you first visit our website, we ask you whether you
wish us to use cookies. If you choose not to accept them, we shall not use them
for your visit except to record that you have not consented to their use for
any other purpose.
If you choose not to use cookies or you prevent their use
through your browser settings, you will not be able to use all the
functionality of our website.
We use cookies in the following ways:
11.1.
to track how you use our website
11.2.
to record whether you have seen specific
messages we display on our website
11.3.
to keep you signed in our site
11.4.
to record your answers to surveys and
questionnaires on our site while you complete them
11.5. to record the conversation thread during a live chat with our support team
Requests by your web browser to our servers for web
pages and other content on our website are recorded.
We record information such as your geographical
location, your Internet service provider and your IP address. We also record
information about the software you are using to browse our website, such as the
type of computer or device and the screen resolution.
We use this information in aggregate to assess the
popularity of the webpages on our website and how we perform in providing
content to you.
If combined with other information we know about you
from previous visits, the data possibly could be used to identify you
personally, even if you are not signed in to our website.
Re-marketing involves placing a cookie on your
computer when you browse our website in order to be able to serve to you an
advert for our products or services when you visit some other website.
We may use a third party to provide us with
re-marketing services from time to time. If so, then if you have consented to
our use of cookies, you may see advertisements for our products and services on
other websites.
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Our websites are hosted in England.
We may also use outsourced services in countries
outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other
country could be processed outside the European Union.
For example, some of the software our website uses may have
been developed in the United States of America or in Australia.
We use the following safeguards with respect to data
transferred outside the European Union:
16.1.
the processor is within the same
corporate group as our business or organisation and abides by the same binding
corporate rules regarding data processing.
16.2.
the data protection clauses in
our contracts with data processors include transfer clauses written by or
approved by a supervisory authority in the European Union [, specifically that
in the country of …]
16.3.
we comply with a code of conduct
approved by a supervisory authority in the European Union.
17.1.
At any time you may review or update personally
identifiable information that we hold about you, by signing in to your account
on our website.
17.2.
To obtain a copy of any information that is not
provided on our website you may send us a request at sales@chcsheffield.co.uk
17.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable
information from our website, you may contact us at sales@chcsheffield.co.uk
This may limit the service we can provide to you.
When we receive any request to access, edit or
delete personal identifiable information we shall first take reasonable steps
to verify your identity before granting you access or otherwise taking any
action. This is important to safeguard your information.
20.1.
We do not sell products or provide services for
purchase by children, nor do we market to children.
20.2. If you are under 18, you may not use our website.
We use Secure Sockets Layer (SSL) certificates to verify our
identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
22.1.
If you are not happy with our privacy policy or
if have any complaint then you should tell us at sales@chcsheffield.co.uk
22.2.
If a dispute is not settled then we hope you
will agree to attempt to resolve it by engaging in good faith with us in a
process of mediation or arbitration.
22.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/
Except as otherwise mentioned in this privacy
notice, we keep your personal information only for as long as required by us:
23.1.
to provide you with the services you have
requested;
23.2.
to comply with other law, including for the
period demanded by our tax authorities;
23.3. to support a claim or defence in court.&a