Please note that we are only able to dispatch orders Monday-Thursday (excluding bank holidays), we will always do our best to dispatch any orders received before 12pm the same day however in some cases any orders received after 12pm will likely be dispatched the following working day. Please note any orders received between Thursday and Sunday will not be dispatched until the following Monday
Our standard delivery charge of £17.50 is for a next day delivery service using a reputable nationwide courier. Due to the weight and size of many of our products, this is the only courier service we can offer. Morning timed deliveries and saturday deliveries are available at extra cost, please contact us for a price before placing your order as this is not an available option at checkout and will need to be organised separately.
International deliveries (outside of the UK) incur an additional charge. Please contact us before placing any orders and we will provide you with a quote for the cost of delivery (this is not an option at checkout and will need to be organised separately).
Wherever possible, please give a business/work address for delivery. It is the customers responsibility to ensure that the carriers can have a signature upon delivery. If the delivery is visably damaged you should draw the carriers attention to the damage and you should make a note on the delivery documentation and contact us immediatley. If the carrier has to attempt re-delivery, a supplementary charge may be applicable. If the carrier leaves a card to say they have attempted delivery, you must contact them promptly to re-arrange delivery, failure to do so may result in the goods being returned to us and an additional charge may be applicable for redelivery.
Request for proof of delivery must be made within 7 working days. After this time we will deem that the purchaser has accepted all goods.